FAQs

Frequently Asked Questions (FAQs)

Last Updated: April 20, 2026

At Doshatea, we believe in absolute transparency. Below are the most common questions regarding our products, shipping, and operational policies to help you shop with confidence.

SHIPPING & DELIVERY

1. Where does Doshatea ship? We currently ship to all 50 U.S. states, including Alaska and Hawaii. At this time, we do not ship to P.O. Boxes, APO/FPO addresses, U.S. territories, or international locations.

2. What are the shipping costs? We offer a flat-rate shipping fee of $6.99 USD per order across the United States. Any free shipping promotions will be clearly stated on our website.

• 3. How long does shipping take?
• Handling Time: 1–2 business days (Mon–Sat).

• Transit Time: 2–4 business days (Mon–Sat).

• Total Estimated Delivery: 3–6 business days from the date of purchase.

4. How can I track my order? Once your order is dispatched, you will receive a Shipping Confirmation email containing a real-time tracking link. Please allow 48–72 hours for the carrier to update the tracking status.

5. What should I do if my order hasn’t arrived? If your package has not been delivered after 7 business days from the date of shipment, please contact us at help@doshatea.com so we can investigate the delay with the carrier.

RETURNS & CANCELLATIONS

6. What is your return window? We offer a 30-day return policy starting from the date of delivery. Items must be unused, unwashed, and in their original packaging with tags attached to be eligible.

7. Who pays for return shipping? * Our Error: If you receive the wrong, damaged, or defective item, Doshatea will provide a prepaid return label at no cost to you.

• Customer Choice: For changes of mind or incorrect size selection, the customer is responsible for all return shipping costs.

8. Can I cancel or modify my order? Yes, but you must contact us within 4 hours of placing your order. After this window, the order is sent to our fulfillment center and can no longer be intercepted or changed.

9. How do I initiate a return or exchange? Please email help@doshatea.com with your Order Number and photos of the item’s condition. Our team will review and provide instructions within 72 business hours.

ACCOUNT & PRIVACY

10. How do I unsubscribe from marketing? You can opt-out at any time by clicking the “Unsubscribe” link at the bottom of our emails or by contacting us at privacy@doshatea.com.

11. How do I file a DMCA notice? For intellectual property concerns, please contact our designated DMCA agent at dmca@doshatea.com with the required legal documentation as outlined in our Copyright Policy.

12. How do I contact customer support? Our team is available Monday – Saturday, 8:00 AM – 7:00 PM (EST).

• Email: help@doshatea.com

• HQ Address: 12064 N Walz Dr, Marana, AZ 85653-7896, United States