Shipping & Delivery

Shipping & Delivery Policy

Effective Date: April 20, 2026

Last Updated: April 20, 2026

At Doshatea, we are committed to ensuring a transparent and reliable logistical experience for our customers. This policy outlines our operational standards regarding order processing, shipping timelines, and delivery expectations within the United States.

1. Shipping Service Area

We currently provide domestic shipping services to:

• All 50 U.S. States (including Alaska and Hawaii).

• Please note: We do not currently ship to P.O. Boxes, APO/FPO addresses, U.S. Territories, or international destinations.

2. Shipping Costs & Rates

To maintain simplicity and clarity, we apply a consistent flat-rate shipping fee:

• Flat Rate Shipping: $6.99 USD per order.

• Promotions: Any free shipping incentives will be clearly displayed on the storefront and applied automatically at checkout.

3. Order Processing & Timelines

We understand that timely delivery is essential. Our logistics workflow is divided into two phases: Handling Time and Transit Time.

• Processing Details: Orders placed before the 2:00 PM EST cut-off are processed the same business day. Orders placed after the cut-off, on Sundays, or during federal holidays will be initiated the following business day.

• High-Volume Periods: During seasonal peaks or sales, handling may require an additional 1–2 days. We will notify you via email if your order is delayed.

4. Shipping Carriers & Tracking

We partner with major U.S. carriers to ensure secure delivery, including USPS, UPS, and FedEx.

• Carrier Selection: The specific carrier is determined at the time of shipment based on the most efficient route for your location.

• Real-Time Tracking: Once your order has been dispatched, you will receive a Shipping Confirmation email containing a unique tracking number and a direct link to the carrier’s portal.

• Note: It may take up to 48–72 hours for tracking information to update in the carrier’s system.

5. Delivery Issues & Accountability

Doshatea takes responsibility for your order until it reaches your door. Please contact our support team immediately if:

• Non-Delivery: Your tracking status shows “Delivered” but the package is missing.

• Damage: Your items arrive damaged or defective.

• Extended Delays: You have not received your package within 7 business days of shipment.

6. Contact Information

For logistical inquiries or assistance with a current order, please reach out to our headquarters in Marana, Arizona:

• Brand Name: Doshatea

• Business Address: 12064 N Walz Dr, Marana, AZ 85653-7896, United States

• Support Email: help@doshatea.com

• Support Availability: Monday – Saturday, 8:00 AM – 7:00 PM (EST)